Frequently Asked Questions

Q: Does Shaka Player support IE11?

A: Shaka Player no longer supports IE11 beyond v3.1. If you need Shaka Player with IE support, checkout v3.0.x and previous versions.

Q: My live stream is buffering forever or doesn't play.

A: Check your time-sync. In v1 we would adjust automatically to account for bad content. But now in v2, we don't.

This requires setting up clock sync for live streams. This can be done by adding a <UTCTiming> element to the manifest or by setting the .manifest.dash.clockSyncUri configuration. See #386(comment) for more info.

We also have issues with "drifting" DASH streams. If your encoder experiences drift, you may need to address that with the encoder. We have plans to be more tolerant of drift in future. See #999 for more info.

Q: I am getting decoder errors or VIDEO_ERROR or error code 3016.

A: This error is given to us when the browser can't play the content. This is out of our control and is usually caused by bad content. On Chrome you can check chrome://media-internals for more info (see #489(comment)).

Q: I am getting HTTP_ERROR or error code 1002.

A: The browser rejected the request. Look at the browser logs for more info. This is usually a CORS error, which means you need particular headers in the response. Additionally, with some manifests, we will send a Range header. This will require explicit approval through the CORS header Access-Control-Allow-Headers.

This can also happen with mixed-content restrictions. If the site is using https:, then your manifest and segments must also.

Q: I am getting REQUESTED_KEY_SYSTEM_CONFIG_UNAVAILABLE or error code 6001.

A: The most common cause is that you are not using a secure origin. The EME API in the browser requires a secure origin, which means https or localhost. Chrome enforces this requirement, but other browsers may not yet. See the announcement for more info.

You should also check that your platform/browser actually supports the key system. If your manifest contains only PlayReady, it will need to be played on IE/Edge, a Chromecast, or another device with PlayReady. See the DRM tutorial for more info.

This will also happen if you use Storage to store protected content (when usePersistentLicense is true). Currently, persistent licenses are supported on Chromebooks and Chrome 64+ on Mac/Windows. On other platforms, you can only store clear content or store only the content offline (i.e. set usePersistentLicense configuration to false).

Q: I am getting LICENSE_REQUEST_FAILED or error code 6007.

A: See HTTP_ERROR. If you are getting a bad HTTP status, the server rejected the request. Your proxy may require wrapping the request or it may require extra authentication.

Q: I am getting INVALID_SERVER_CERTIFICATE or error code 6004.

A: You need to get the license certificate from your DRM provider. This is not the HTTPS certificate of the proxy or any files on your proxy. This should be the certificate of the license server given by your provider.

The certificate can only be used for that license server, but can be used with different proxies so long as they use the same license server. For Widevine, the certificate should be binary, so avoid fetching the response as a string (e.g. with responseText).

Q: I am getting LICENSE_RESPONSE_REJECTED or error code 6008.

A: Check the DevTools network tab for the response. Verify that the response data looks correct. For Widevine, the response should be binary. If you see JSON, you will need to unwrap the response.

Q: Why does it take so long to switch to HD?

A: When Shaka Player's AbrManager makes a decision to adapt, we don't clear any of the content that has already been buffered. (We used to, but it does not work consistently across browsers and created a bad experience.)

This means that if you want to see the results of a new decision sooner, you should have a less aggressive buffering goal. See the tutorial on buffering configuration and the docs for the .streaming.bufferingGoal configuration.

Another factor is the segment size. It may take up to 2 segments before Shaka Player has enough information to form a bandwidth estimate and make a decision. If your content uses 10-second segments, this means we may buffer 20 seconds of low quality video before we make a decision. If it is too late to change the segment size in your content library, you may want to adjust the "default" bandwidth estimate used by Shaka Player to select the first segments. Use the .abr.defaultBandwidthEstimate configuration to control these initial decisions.

Q: I am getting UNSUPPORTED_SCHEME or error code 1000 when loading from file://.

A: In a browser environment, trying to load a file from file:// is inappropriate. Therefore, we do not provide a default network plugin for such requests.

In other environments, for example Electron, it is appropriate. In those cases, before Shaka Player loads a manifest, you can register the existing http plugin for file:// requests:

shaka.net.NetworkingEngine.registerScheme('file', shaka.net.HttpXHRPlugin.parse);

Q: Why do I get 404 errors with very large timescales?

A: Some content creates timestamps too large to be represented as Numbers in JavaScript (2^53). Very large timescales require very large timestamps (in timescale units), which means we are unable to substitute the correct values for $Time$ in a <SegmentTemplate>.

We can work around this for platforms that support [BigInt][], or in cases where we can live with a rounding error (not $Time$ in <SegmentTemplate>).

If you must use $Time in <SegmentTemplate> and you must play on devices that do not support [BigInt][], we recommend reducing your timescale. See discussion in #1667 for details.

Q: I get logs like: It is recommended that a robustness level be specified....

A: This is a warning from Chrome about setting the robustness level for EME. For most content, this warning can be safely ignored (see https://crbug.com/720013). If your content requires a specific robustness level, it is suggested to set it in the player configuration to ensure playback works: .drm.advanced.<key_system>.audioRobustness and .drm.advanced.<key_system>.videoRobustness (see docs).

Q: Does Shaka Player support iOS?

A: Starting in v2.5, we support it through Apple's native HLS player. So you can use the same top-level APIs; but we are dependent on the browser handling the streaming. So we won't support DASH on iOS since the browser doesn't support it.

In a future version, we plan to support ManagedMediaSource on iOS to achieve control over both DASH and HLS playback on iOS. See #5271 and the ManagedMediaSource W3C spec proposal

Q: The Nightly Demo isn't loading for me!

A: Are you looking at the uncompiled build with an AdBlocker enabled?

Some ad blockers decide to block requests for some of our source files simply because they have ad in the file name. This only affects the uncompiled build.

Switch to the compiled build (add "build=compiled" to the url) or temporarily disable your ad blocker to see the nightly in uncompiled mode.

Please note that if you want to test our ad logic, you might have to disable the ad blocker in compiled mode as well.

Q: My HLS stream is failing on Chrome, with a chunk demuxer append failed error.

A: For a stream to play properly on some browsers, we need to know ahead of time what the codecs of the stream are. If no codec information is provided in an HLS manifest, we do our best to guess what the codecs might be, but those guesses might not always be accurate. If an HLS manifest has no codec information provided, we default to guessing that the video codec is avc1.42E01E and the audio codec is mp4a.40.2, which can cause problems if the stream is actually video-only or audio-only.

To change our default assumptions about codecs in HLS, please see .manifest.hls in the player config.

Q: How can I make Shaka Player work with Vue?

A: Currently, Shaka Player does not support being made into a Vue reactive object. When Vue wraps an object in a reactive Proxy, it also wraps nested objects. This results in Vue converting some of our internal values into Proxy objects, which causes failures at load-time. If you want to use Shaka Player in Vue, avoid making it into a reactive object; so don't declare it using a ref(), and if you put your player instance into a data() object, you can prefix the property name with "$" or "_" to make Vue not proxy them.

Q: My player keeps buffering after each chunk when streaming HLS live.

A: It is recommended to have more than 3 chunks in your chunklist. If this is not possible, then you have to change the presentationDelay value. We offer the following configuration:

player.configure('manifest.hls.liveSegmentsDelay', 1);

Q: Why can I not find the new version of Shaka Player on ajax.googleapis.com?

A: When a new version of Shaka Player is released on GitHub, it has to undergo a brief manual review process before it can be uploaded to Google's servers. After approval, the upload process then usually takes several hours. Therefore it is not unusual for a day or two to pass before a new version of Shaka Player is hosted on Google's ajax.googleapis.com website. We ask for your patience in these matters.

Q: My HLS streams video/audio are out of sync.

A: This error may be caused by your Media Playlists using #EXTINF with integer durations. Although the HLS spec allows it, Shaka Player requires that the duration must be precise with decimal-floating-point or decimal-integer number. If this is not your case, please open an issue so we can investigate it.